State Contacts

Monex USA is committed to strict adherence with any and all applicable regulations and codes relating to Anti-Money Laundering and Anti-Terrorist Financing.

Monex USA's policies and procedures were created in order to detect any suspicious activity that may threaten your transmission of funds. We monitor numerous sanctions lists in order to screen our customer accounts, beneficiaries, and related parties or entities to ensure legal and positive customer relationships. These strict policies are enforced by a dedicated team of AML compliance and legal professionals that are here to keep your money safe.


State Contact Information

Alabama Customers

Alabama Securities Commission

401 Adams Ave., Suite 280

Montgomery, AL 36104

Telephone number: 907-269-4584

http://www.asc.state.al.us/

Alaska Customers

For Alaska Residents Only:

If your issue is unresolved by Monex USA Inc. 800-834-2497, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here.

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona Customers

Arizona Department of Financial Institutions

2910 N. 44th Street, Suite 310

Phoenix, Arizona, 85018

Telephone number: 602-771-2800

http://www.azdfi.gov/

Arkansas Customers

Arkansas Securities Department

400 Hardin Rd

Suite 100

Little Rock, AR 72211

Telephone number: 800-981-4429

http://www.securities.arkansas.gov/

California Customers

California Department of Business Oversight Customer Services

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at:
  1. Toll-free telephone number: 1-800-622-0620
  2. Email: consumer.services@dbo.ca.gov
  3. Fax: 916-445-2123
  4. Mail: Department of Business Oversight:  Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814
Colorado Customers

Colorado Department of Regulatory Agencies, Division of Banking
1560 Broadway, Suite 1175
Denver, CO 80202

Please write to the Colorado Division of Banking with full details describing the specific service issue you have experienced. Your correspondence should include the following information:

  • Identify Monex and the names of people you have contacted at Monex. Please include the Monex phone number and address.
  • Describe your complaint and outline all efforts made to resolve the issue.
  • Provide copies of all correspondence relating to the specific service issue.
  • Suggest how you would like the service issue resolved.

Telephone number: 303-894-7575

Online

Commonwealth of Colorado Notice

Connecticut Customers

Connecticut Department of Banking

260 Constitution Plaza

Hartford, CT 06103

Telephone number: 800-831-7225

http://www.ct.gov/dob/site/default.asp

Delaware Customers

Delaware Office of State Bank Commissioner

43 South Dupont Highway

Dover, DE 19901

Telephone number: 302-739-4235

https://banking.delaware.gov/contact/

District of Columbia Customers

District of Columbia Department of Insurance, Securities & Banking

1050 First St. NE

Washington, DC 20002

Telephone number: 202-727-8000

http://disb.dc.gov/

Florida Customers

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
  1. Toll-free telephone number: 1-800-848-3792
  2. Mail: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376

http://www.flofr.com/

Georgia Customers

Georgia Department of Banking and Finance

2990 Brandywine Rd #200

Atlanta, GA 30341

Telephone number: 888-986-1633

https://dbf.georgia.gov/

Hawaii Customers

Hawaii Division of Financial Institutions

335 Merchant St # 201

Honolulu, HI 96813

Telephone number: 808-586-2820

http://cca.hawaii.gov/dfi/

Idaho Customers

Idaho Department of Finance

800 E Park Blvd #200

Boise, ID 83712

Telephone number: 888-346-3378

http://www.finance.idaho.gov/

Illinois Customers

Illinois Division of Financial Institutions

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Illinois Department of Financial & Professional Regulation at:
  1. Toll-free telephone number: 1-888-298-8089
  2. Mail: Department of Financial & Professional Regulation: Division of Financial Institutions, 320 West Washington, 5th Floor Springfield, Illinois 62786

https://www.idfpr.com/DFI/CED/ced_main.asp 

Indiana Customers

30 South Meridian St., Suite 300
Indianapolis, Indiana 46204

Telephone number: 317-232-3955

http://www.in.gov/dfi/

Iowa Customers

Iowa Division of Banking

200 E Grand Ave #300

Des Moines, IA 50309

Telephone number: 515-281-4014

https://www.idob.state.ia.us/

Kansas Customers

Kansas Officer of the State Bank Commissioner

700 SW Jackson St # 300

Topeka, KS 66603

Telephone number: 785-296-2266

http://www.osbckansas.org/

Kentucky Customers

Kentucky Department of Financial Institutions

1025 Capital Center Dr. #200

Frankfort, KY 40601

Telephone number: 800-223-2579

http://kfi.ky.gov/Pages/default.aspx

Louisiana Customers

Louisiana Office of Financial Institutions

8660 United Plaza Blvd

Baton Rouge, LA 70809

Telephone number: 225-925-4660

http://www.ofi.state.la.us/

Maine Customers

Maine Bureau of Consumer Credit Protection

35 State House Station
Augusta, Maine 04333

Telephone number: 800-332-8529

http://www.maine.gov/pfr/consumercredit/index.shtml?l=it

Maryland Customers

Maryland Department of Labor, Licensing and Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Monex Inc. (NMLS # 910436), at:
  1. Toll-free telephone number: 1-888-784-0136
  2. Mail: 500 North Calvert Street, Suite 402 Baltimore, MD 2120

http://www.dllr.state.md.us/

Massachusetts Customers

Massachusetts Office of Consumer Affairs and Business Regulation

1000 Washington Street, 10th Floor
Boston, MA 02118-6400

Telephone number: 617-973-8787

Monex, Inc. is a licensed money transmitter in Massachusetts (license number: FT5527)

http://www.mass.gov/ocabr/

Michigan Customers

Michigan Department of Insurance & Financial Services

530 W Allegan St #7

Lansing, MI 48933

Telephone number: 877-999-6442

http://www.michigan.gov/difs/

Minnesota Customers

Minnesota Department of Commerce

85 7th Pl E #500

St. Paul, MN 55101

Telephone number: 800-657-3602

http://mn.gov/commerce/

If you are a resident of Minnesota you may voluntary disqualify yourself from sending or receiving money transfers through Monex by contacting us at legal@monexusa.com. All voluntary disqualifications expire within one year from the date of the request, unless you specify that the request remain in effect for a longer period. You may terminate the disqualification at any time by providing written notice to Monex at legal@monexusa.com. Individuals who request disqualification are subject to inclusion on Minnesota’s “No Transmit List” and as such Monex may be obligated to provide your identifying information to the Minnesota Department of Commerce. For more information on Minnesota’s “No Transmit List,” please see Minne. Stat. 53B.27, subd 3.

Mississippi Customers

Mississippi Department of Banking and Consumer Finance

P.O. Box 12129
Jackson, MS 39236-2129

Telephone number: 800-844-2499

http://www.dbcf.state.ms.us/money_trans.asp

Missouri Customers

Missouri Division of Finance

Truman State Office Building

Room 630

Jefferson City, MO 65102

Telephone number: 573-751-3242

http://finance.mo.gov/

Montana Customers

For customers located in Montana, please contact us directly as money transmitters are currently not regulated in this state.

Nebraska Customers

Nebraska Department of Banking & Finance

1526 K St #300

Lincoln, NE 68508

Telephone number: 877-471-3445

http://www.ndbf.ne.gov/index.shtml

Nevada Customers

Nevada Financial Institutions Division

2785 E. Desert Inn Rd. Suite 180

Las Vegas, Nevada 89121

Telephone number: 702-386-4120

http://fid.nv.gov/

New Hampshire Customers

New Hampshire Banking Department

53 Regional Dr. #200

Concord, NH 03301

Telephone number: 800-437-5991

https://www.nh.gov/banking/

New Jersey Customers

New Jersey Department of Banking and Insurance

20 West State Street

P.O. Box 325

Trenton, NJ 08625

Telephone number: 800-446-7467

http://www.state.nj.us/dobi/index.html

New Mexico Customers

New Mexico Division of Financial Institutions

2550 Cerillos Road

Santa Fe, NM 87505

Telephone number: 505-476-4500

http://www.rld.state.nm.us/financialinstitutions/

money_order_principals_and_money_order_agents.aspx

New York Customers

New York Department of Financial Services Consumer Services Division

New York (NY) Monex Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph. (800) 342-3736, website (https://www.dfs.ny.gov/).

North Carolina Customers

North Carolina Commissioner of Banks

316 W Edenton St.

Raleigh, NC 27603

Telephone number: 1-800-874-9791

https://www.nccob.org/public/

North Dakota Customers

North Dakota Department of Financial Institutions

2000 Schafer St # G

Bismarck, ND 58501

Telephone number: 701-328-9933

http://www.nd.gov/dfi/

Ohio Customers

Ohio Department of Commerce

77 South High Street, 23rd Floor

Columbus, OH 43215-6123

Telephone number: 866-278-0003

http://www.com.state.oh.us/

Oklahoma Customers

Oklahoma Banking Department

2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105

Telephone number: 405-521-2782

https://www.ok.gov/banking/

Oregon Customers

Oregon Division of Finance & Corporate Securities

350 Winter St. NE
PO Box 14480
Salem, OR 97309

Telephone number: 866-814-9710

http://dfr.oregon.gov/Pages/index.aspx

Pennsylvania Customers

Pennsylvania Department of Banking and Securities

17 N 2nd St #1300

Harrisburg, PA 17101

Telephone number: 800-PA-BANKS

http://www.dobs.pa.gov/Pages/default.aspx

Rhode Island Customers

Rhode Island Department of Business Regulation, Division of Banking

1511 Pontiac Avenue

Cranston, RI 02920

Telephone number: 401-462-9500

http://www.dbr.state.ri.us/divisions/banking/

South Carolina Customers

South Carolina Attorney General: Money Transmitters Division

1000 Assembly Street
Columbia, SC 29201

Telephone number: 803-734-2001

http://www.scag.gov/civil/money-services

South Dakota Customers

South Dakota Division of Banking

1601 N. Harrison Avenue #1

Pierre, SD 57501

Telephone number: 605-773-3421

http://www.dlr.sd.gov/banking/

Tennessee Customers

Tennessee Department of Financial Institutions

414 Union Street

Suite 1000

Nashville, TN 37219

Telephone number: 800-778-4215

http://www.tennessee.gov/tdfi/

Texas Customers

Texas Department of Banking

If you have a complaint, first contact the consumer assistance division of Monex Inc. at 800-834-2497. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

E-mail Address: consumer.complaints@dob.texas.gov

Utah Customers

Utah Department of Financial Institutions

324 State St # 201

Salt Lake City, UT 84111

Telephone number: 801-538-8830

http://dfi.utah.gov/

Vermont Customers

Vermont Department of Financial Regulation

89 Main Street

Montpelier, VT 05620-3101

Telephone number: 802-828-3301

http://www.dfr.vermont.gov/

Virginia Customers

Virginia Bureau of Financial Institutions

1300 E Main St.

Richmond, VA 23219

Telephone number: 804-371-9657

https://www.scc.virginia.gov/bfi/

Washington Customers

Washington Department of Financial Institutions

Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. Monex Inc. has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. Monex Inc. is otherwise barred by law from making a refund.

150 Israel Rd SW, Tumwater WA 98501

Telephone number: 877-746-4334

http://www.dfi.wa.gov/

West Virginia Customers

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302

Telephone number: 304-558-2294

http://www.dfi.wv.gov/Pages/default.aspx

Wisconsin Customers

Wisconsin Department of Financial Institutions

201 W Washington Avenue, Suite 500
Madison, WI  53703

Telephone number: (608) 261-9555

https://www.wdfi.org/

Wyoming Customers

Wyoming Division of Banking

2300 Capitol Avenue

2nd Floor

Cheyenne, WY 82002

Telephone number: 307-777-7797

http://wyomingbankingdivision.wyo.gov/

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